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Tuesday at Internet Librarian
Oct. 24th, 2012 08:36 amThere was an interesting talk on "Self-Service: Help Customers Help Themselves" by Moe Hosseini-Ara, Director of Markham Public Library in Canada. They have self-checkout kiosks and library sorting machines that automate a fair bit of the circulation process and free library staff for more customer service and interactions. They have also doubled their circulation and added a branch in the last decade without adding more circ staff. And they cut down on repetitive injuries from book sorting. They also ditched Dewey and created a customer-centric cataloging scheme that groups things more like you'd find in a book store (for instance nautical GPS is with boating rather than with GPSes). And they have taken a fair bit of merchandising from book stores too. It was an interesting talk.
Digitally Engage Your Community & Campus with Michael Sauers and Christa Burns was mostly about their video/podcast program at Nebraska Library Commission. I remember hearing about it back when they were starting it... sounds like the program has been a great success. They provide links to all the software and examples mentioned in the talk.
This was followed by a really boring guy from Massachusetts talking about Blackboard 9.1 so I went to lunch early. Rosine's again. Yum!!! Then another afternoon nap. I have a terrible sore throat.
Kathleen & Philip Gust, Stanford University Libraries hosted a dine-around on ebooks at Epsilon Greek Restaurant. We didn't do much talking about ebooks but it was another lively table and I gave them my card. I hope we can meet up in the Bay Area.
I went to the evening session which was on non-traditional careers but it devolved into arguing about whether an MLS was necessary to work in a library and I was ready to slit my wrists. Back to the hotel and a bit of WoW and a phone call with Russell before bed. I did not sleep very well and am dragging this morning but here I am, fed, checked out of my hotel and waiting for the keynote. Go me. I figure I'll head home after the morning sessions. No way I am leaving at 4:30 after the evening keynote.
Digitally Engage Your Community & Campus with Michael Sauers and Christa Burns was mostly about their video/podcast program at Nebraska Library Commission. I remember hearing about it back when they were starting it... sounds like the program has been a great success. They provide links to all the software and examples mentioned in the talk.
This was followed by a really boring guy from Massachusetts talking about Blackboard 9.1 so I went to lunch early. Rosine's again. Yum!!! Then another afternoon nap. I have a terrible sore throat.
Kathleen & Philip Gust, Stanford University Libraries hosted a dine-around on ebooks at Epsilon Greek Restaurant. We didn't do much talking about ebooks but it was another lively table and I gave them my card. I hope we can meet up in the Bay Area.
I went to the evening session which was on non-traditional careers but it devolved into arguing about whether an MLS was necessary to work in a library and I was ready to slit my wrists. Back to the hotel and a bit of WoW and a phone call with Russell before bed. I did not sleep very well and am dragging this morning but here I am, fed, checked out of my hotel and waiting for the keynote. Go me. I figure I'll head home after the morning sessions. No way I am leaving at 4:30 after the evening keynote.
